The Accra West Region of Ghana Water Company Limited (GWCL), celebrated this year’s Customer Service Week with client-oriented activities.
The celebration, which was launched on Monday, October 4, at the forecourt of its Regional Office at Darkuman, Accra, saw management of the GWCL rewarding some hard-working and customer focused employees with plaques of honour and corporate mementos.
The Regional Chief Manager, Mr Philip Dwamena-Boateng,said that management was adopting the celebration of Customer Service Week because great customer service delivery was critical for the survival of private or public, profit-making or non-profit making organisations.
He said that although GWCL was a near-monopoly body, it could no longer remain complacent and not get involved in celebrations like Customer Service Week.
"Our Company has very little competition and so some time ago we underestimated the importance of such celebrations but the time for change is now, we are changing with the times," Mr Dwamena-Boateng said.
The Regional Chief Manager explained that management decided to reward and appreciate their employees during the celebration, because employees were the first customers of the company and must be acknowledged for their dedication to work.
"We believe that great customer service delivery emanates from staff who themselves feel appreciated," Mr Dwamena-Boateng said.
Also present at the event were private vendors whom the Regional Chief Manager described as important stakeholders of GWCL’s operations as far as revenue collection was concerned.
As part of the celebration, the Regional Management of the company paid working visits to some of their major customers like Fan Milk Ghana Limited, GIHOC Distilleries and West Hills Mall.
The Regional Communications Manager of GWCL, Mrs Solace Akomeah, explained that the management of the 12Operational Districts in the GWCL Accra West Region, were all tasked to visit selected customers to learn of their challenges and enhance the company’s relationship with its major customers.