Nigeria: Sallah – Nigerians Lament Poor Online Banking Services

Nigeria: Sallah - Nigerians Lament Poor Online Banking Services

For the past few days, Nigerians have lamented the poor online banking services experienced even as Sallah commences.

Just like during every other holiday, a lot of transactions take place, ranging from transfer of money to relatives, payment for shopping or even withdrawal to have cash at hand.

But there have been complaints from customers of various commercial banks on the hassle they go through accessing banking services especially through USSD codes, Mobile apps, and even Point of Sale System (PoS).

Since the advent of smartphones, a lot of Nigerians have made mobile app banking their preferred online digital platform for making financial transactions.


Asides from the complaints lodged by users on various banking platforms and on official Twitter handles of some banks, some bank users spoke with PREMIUM TIMES.

Olamide Ishola, a store owner in Lagos, explained how frustrated payment has been for her over the week.

She said her First Bank POS machine declines payment and debits the account owners while transfers done through mobile app and USSD code rarely get to her account on time.

"Generally, for some days now this is what we have been facing, coupled with the Ileya festival. I still have pending N72,000 from different customers since yesterday and the customers were debited but I have not been credited," she said.

Also, a designer in Ibadan, Olatunji Harry, said he was "really frustrated yesterday when he could not access his Stanbic IBTC mobile banking app and POS kept declining his ATM card".

"Someone at the mechanic workshop said I was facing difficulty in accessing my app because I have not upgraded the app, he advised I did. After upgrade, I was still unable to access it, it kept loading and even the POS I tried to use debited me while declining me."The only people that were able to get cash from the POS were the ones that were able to transfer to the agent’s account. ATM/POS was completely useless," he said.Deborah Ejemeka narrated how she was also debited twice without the other party being credited on Wednesday."I ordered for food and they brought it with POS. My GTB ATM card was declined thrice and I was debited twice and it has not been reversed. I also tried using the USSD code when my app refused to open, it kept giving me an error message," she said. Complaints galore Meanwhile, bank customers have taken to their banks’ official twitter handles […]

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