Kenya Airways has announced the implementation of contactless transactions to enhance customer and staff health and safety priorities in the wake of the COVID-19 pandemic.
This service will be effective from 1 September 2021, and contactless transactions align with the airline’s strategy to develop sustainable business operations through investing in processes and technologies that support customer safety and security throughout the customer journey.
Customers will be encouraged to use mobile payments, credit cards, or debit cards to make any transactions at the Jomo Kenyatta International Airport (JKIA), including purchasing tickets and paying for checking in their baggage.
Due to the COVID-19 pandemic, more and more industries, organisations, and governments are encouraging the use of alternative options to pay for goods and services – as one way to reduce social contact and the spread of the COVID-19. The aviation industry is also adopting touchless technologies to keep passengers safe.
Kenya Airways (KQ), a member of the Sky Team Alliance, is an African airline flying to 41 destinations worldwide, 34 of which are in Africa. Kenya Airways also offers Cargo services to key locations including London, Amsterdam, Guangzhou, Sharjah, Mumbai, and over 25 intra-Africa routes in addition to its passenger network.