As such, over 4.7 million people have registered on M-TIBA and can use their mobile phone to send, save or spend on healthcare/ COURTESY NAIROBI, Kenya, Jul 23 – CarePay Kenya, which operates the M-TIBA platform, says it has seen accelerated demand of its digital healthcare solutions since the onset of the pandemic.
Capital Business spoke to the company’s Managing Director Moses Kuria on a variety of issues among them accelerated demand of their services, health inclusivity in Kenya and more, as below:
Did COVID-19 influence the uptake of your digital solution? Can you quantify this influence?
We have seen an accelerated demand among payers and providers to digitize the management of their healthcare schemes.There is growing recognition among insurers that mobile phone offer patients an attractive channel to reach customers.
Over 4.7 million people registered on M-TIBA can now use their mobile phone to send, save or spend on healthcare. We have recorded over 425, 682 hospital visits paid using M-TIBA and over Sh2.6 billion in medical payouts every year.
In 2020, we passed the milestone of processing over 721,000 digital treatment claims on the platform. This is improving claims processing times (down to as little as 48 hours) – and boosting clinics and hospitals, whose incomes have been badly affected by COVID-19.
We have over 3,216 healthcare providers registered on the M-TIBA platform. Over 800,000 families have been registered for Kenya’s national scheme – NHIF through M-TIBA on the Government of Kenya’s UHC (Universal Health Coverage) pilot.
To date, KES 3 billion has been disbursed from Cash Advance a product under Medical Credit Fund (MCF) on the M-TIBA platform to provide financing to healthcare providers who have faced severe disruption to their revenues from COVID-19. Cash Advance is offered in cooperation with our partner, Medical Credit Fund. Moses Kuria, Managing Director, CarePay Kenya and Dr. Patrick Gatonga, Jubilee Health Insurance during the partnership announcement in Meru. Jubilee Health Insurance has announced a collaboration deal with CarePay to roll out digital insurance products on the M-TIBA platform. At the customer level, describe to us how the pandemic changed M-T IBA ’s uptake?
We conducted a nationwide survey in August 2020 and we found out that majority of Kenyans prioritized on essentials – especially food and healthcare. Despite this, many individuals kept away from the hospital for fear of COVID-19 infection. Healthcare providers experienced a drop in revenues and footfall for inpatient and […]