For most of retail chain Uchumi’s employees, the pain of seeing the company they have worked for die a slow and painful death is unbearable, making it difficult to talk about the subject.
When they do talk, most have a near-unanimous verdict on former chief executive Julius Kipng’etich’s term at the retailer: disappointing.
“He has been here for two years and left us worse off than we were. When he came we still had food on the shelves,” said one employee, standing in an aisle that is empty of both products and customers.
The picture is the same in three city Uchumi outlets that the Business Daily visited in Nairobi. At Nairobi’s Aga Khan Walk, creative stacking does hide the fact that there is only one brand of water on sale. At Uchumi Koinange, an outlet that once served thousands of customers a day, there were only 10.
At Uchumi Jipange, on Thika Road, dust gathers in refrigerators where packets of fresh milk and yoghurt once sat. The supermarket is silent, the bustle of shopping replaced by the fluorescent hum of the lights and the quiet chatter of idle employees, waiting for customers, who will not come.
Mr Kipng’etich, who quit suddenly at the end of last month, went to Uchumi from Equity Bank in August 2015.Based on his track record at the bank and before that at the Kenya Wildlife […]