LISTEN FEB 19, 2021 0 Business processes of most companies are rigid and un-adaptive to technology. The company owners and management are very adamant about change and technology. They are not forward-thinking or innovative. They have refused to accept that the digital age has changed everything.
Regrettably, they are the victims of business collapse because their processes cannot adapt quickly to technology. They need Business Process Re-engineering.
COVID-19 has unpardonably claimed precious lives. COVID-19 has revealed how Information Technology (IT) has permeated every facet of human lives. Even though in the last two decades we have seen the increasing usage of IT in many activities, some managers do not believe IT to increase efficiency. A lot of managers have refused to innovate and adapt to the IT world we have created. During the almost worldwide lockdown in the early stages of the COVID-19 pandemic, founders of tech companies increased their worth. The demand for IT services highly driven by IT soared. Sadly, when COVID-19 was taking precious lives, it was making some astoundingly rich.
Prior to the COVID-19 era, not so many organizations believed in staff working from home. There was no way MTN Ghana and Standard Chartered Bank Ghana, for example, were going to allow a large section of their staff to work from home. Working from home was preserved for privileged few senior managers and critical technical personnel. COVID-19 has proofed that with technology and the right resources in place, every work can be done from home. For example, MTN Ghana Call Center Staff and Standard Chartered Bank Relationship Managers worked from home.
Online shopping was doing well but those who thought they could be scammed had no option but to use these services. Virtual training was a no-go area for many but now, it is the most preferred option. Virtual meeting was meant for very top managers. But today, the next question when a meeting is announced is: can we have the meeting virtually? Delivery services indeed have seen a boom and continue to excel in this era. Why worry yourself to queue at the bank or ATM when you can conveniently use the bank’s mobile app to do every transaction? Prior to COVID-19, using ATM was even a challenge to many. Want to pay for goods and services? Even the charcoal seller has a Mobile Money account.
Most pastors and church leaders never believed in streaming church services live on […]