NAIROBI, Kenya, October 21 -Equity Bank has updated its online banking offering, previously known as Eazzy Net which will be known as Equity Online as part of the bank’s strategy to provide a seamless customer experience across all banking channels.
In a statement, the bank said that the new platform will provide a unified service offering across channels, an improved customer experience with simpler customer journeys, fresh and user-friendly interface.
In addition, the platform will offer more digital financial services such as buying Mpesa float, paying for parking among others.
“The Covid-19 pandemic has accelerated the adoption of digital banking and payment solutions by driving consumers to shift behaviors and adopt more technology to assist with their day-to-day lives in all aspects, including their finances,” the bank said.
Equity Group CEO and MD, James Mwangi said customers’ adoption of the digital offerings will ease the pace of business transformation.
Additionally, the bank has added new features on its Mobile App and the USSD code *247#.
Customers transacting using the Equity Mobile App will now be able to select a specific transaction on the mini statement to display more details such as beneficiary name.
Customers using the *247# USSD code, can now access the service across all the telcos in Kenya and in addition apply for mobile loans such as Eazzy Loan.
Previously, the USSD code was only available on the Safaricom network thus restricting customers on other telcos from accessing the services. Customers can self–register by dialing *247# on their mobile lines.
