Delta Air Lines announces new programme for improved travelers’ experience

Delta Air Lines announces new programme for improved travelers’ experience

Delta Air Lines and its joint venture partner Air France-KLM are launching an industry-first programme of aligned benefits for corporate customers to enhance their travel experience, including better seats and priority boarding.

The latest milestone to deliver the best international experience for corporate customers, Global Corporate Priority aligns the most highly valued corporate traveller benefits, based on customer feedback. Beginning in the fourth quarter of 2018, Delta, Air France and KLM’s joint corporate travellers will enjoy the following benefits, regardless of which airline they’re flying and which airline they booked their ticket through.

These include: Better Seat Choice: Corporate travellers will be able to select better Main Cabin seats, without paying an additional fee; Priority Boarding: Corporate travellers will receive priority boarding on Air France and KLM. Access to this benefit is also being expanded on Delta to include all corporate travellers, as well as Priority Service Recovery: In the event of irregular operations, Delta and Air France-KLM corporate travellers will receive priority assistance. Additionally, corporate travellers will receive Denied Boarding Prioritization and Downgrade Prioritization in the unlikely event that we are unable to accommodate all passengers as originally planned.

According to Delta, this suite of benefits was created based on feedback Delta and Air France-KLM have collected from hundreds of joint corporate customers. While it is specific to customers of Delta and Air France-KLM, Delta is evaluating other opportunities to expand the program in the future.

“At Delta, we believe that while the U.S. is our home, our future is global, and we are investing significantly in building the most comprehensive, connected network and best international experience for our customers,” said Steve Sear, President, International and Executive Vice President, Global Sales, adding: “We partner with highly respected airlines around the world, like Air France-KLM, that share our values and our focus on listening to customers. It’s through customer feedback that we’re working to build an increasingly seamless experience for our corporate customers, as we connect them to more destinations than ever before.”

Meanwhile, Delta Air Lines has entered into a codeshare partnership with Kenya Airways on flights to and from Kenya Airways’ hub at Nairobi’s Jomo Kenyatta International Airport.

Effective August 11, Delta’s code will be placed on Kenya Airways’ flights from Amsterdam, Paris, London, and Accra to Nairobi, enhancing connectivity and providing customers with a one-stop seamless travel experience from the United States. In addition, Delta will place its code on Kenya Airways’ […]

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