2020 wasn’t particularly good for many businesses thanks to the ongoing COVID-19 pandemic that has seen organizations restructure their operations to stay afloat amid tough times.
One of the companies that didn’t do so well was Safaricom, Kenya’s top operator and one of the leading carriers in Africa.
We reviewed its position in 2020 , and how it faired while navigating the murky waters of the pandemic.
Safaricom, in the past, has always revealed good numbers in terms of profitability, customer reach and infrastructure coverage.
However, 2020 was the first the telco reported a drop in M-PESA earnings for HY ended in 2020 Sept. The company was also forced to pick a short-term loan from local lenders, a first for an organization that has always met its financial obligations without external help.
Towards the end of 2020, we also learned that the company was seeking financial help from American lenders to launch in the Ethiopian market. Safaricom’s insistence to enter Ethiopia has been an ongoing push for many years now.
That aside, the operator has released its 2020 Sustainable Business Report, which, among many other insights, reveals the company’s current by sheer numbers.
Let’s look into some of them before a future breakdown of the publication. Safaricom by Customers (30-day active customers)
The operator saw its customers go up by 11.9% in 2020 to 35.6 million.
Mobile data customers increased too by 14.2% to 22.0 million users.
The carrier’s mobile money product M-PESA is currently serving 24.9 million customers. Safaricom by People Safaricom is one of the few, perhaps the only company whose workforce consists of a 50-50 representation from the two genders.35% of its women are in senior management as of 2020.Its procurement spend on women-owned business has however dropped by 0.9% to 2.3%.The carrier also says that 2.3% of its workforce is living with disabilities.In 2020, the company dismissed 16 staff members over fraud cases. Safaricom by Infrastructure Safaricom’s fibre coverage grew by 34.3% in 2020 to a cumulative 9000 km.By the end of 2020, it was serving 142K residential homes with its FTTH network.So far, its FTTB is serving near 4000 enterprise buildings (63% up) and has connected near 12K businesses (99% up).96% of the population still has access to 2G signals (no change from 2019). Those who have access to 3G are now at 94%.77% of the population has access to LTE signals.2021 would have been the year of 5G conversations, […]
