The research and survey collected data on key metrics such as professionalism, customer-focused innovations, feedback and complaints, processes and procedures as well as staff engagement among others. Findings of the 2019 survey, presented to stakeholders and the media by the Institute of Customer Service Professionals (ICSP), covered nine economic sectors, namely the financial (bank/non-bank), utilities, […]
Tag: ecobank
Access Bank Ranked No. 1 In Customer Service Within Banking Sector
Managing Director for Access Bank Ghana, Mr. Olumide Olatunji Listen to article The Ghana Customer Service Index (GCSI) has ranked Access Bank Ghana as the best company in customer service in Ghana’s banking industry. The research and survey this year collected data on key metrics such as professionalism, customer-focused innovations, feedback and complaints, processes and […]
Access Bank ranks number one
File photo The Ghana Customer Service Index (GCSI) has ranked Access Bank, Ghana as the best company in customer service in Ghana’s banking industry. It said Access Bank, Ghana, was ranked first in the financial sector ahead of Stanbic Bank, Zenith Bank, Fidelity Bank, Ecobank, Agriculture Development Bank and GCB Bank. A statement issued in […]
Customer service: Access Bank ranked first in Ghana
The Ghana Customer Service Index (GCSI) has ranked Access Bank, Ghana, as the best company in customer service in Ghana’s banking industry. It said Access Bank, Ghana, was ranked first in the financial sector ahead of Stanbic Bank, Zenith Bank, Fidelity Bank, Ecobank, Agriculture Development Bank and GCB Bank. A statement issued in Accra by […]
Kwabena Duffour, eight others granted GH¢60 million cedis bail each
Accra, Feb. 12, GNA – Dr Kwabena Duffour, Former Minister of Finance and Former Governor Bank of Ghana and eight others, on Wednesday appeared before an Accra High Court for their alleged involvement in the collapsed of Unibank limited. Dr Kwabena Duffour, Hoda Holdings Limited, Johnson Pandit Asiama, Kwabena Duffour II, Below Nyarko Dadzie-Dennis, Elsie […]
Dr Duffour ‘dishonestly’ paid GH¢35 million from UniBank to buy shares from GOIL, here are the charges against him, 8 others
Dr Duffour ‘dishonestly’ paid GH¢35 million from UniBank to buy shares from GOIL, here are the charges against him, 8 others The court has also ordered the accused persons to deposit their passports with the clerk. The nine persons are facing trial for the alleged embezzlement of GH¢5.7 billion which is said to have led […]
Access Bank ranks number one
The Ghana Customer Service Index (GCSI) has ranked Access Bank, Ghana as the best company in customer service in Ghana’s banking industry. It said Access Bank, Ghana was ranked first in the financial sector ahead of Stanbic Bank, Zenith Bank, Fidelity Bank, Ecobank, Agriculture Development Bank and GCB Bank. A statement issued in Accra by […]
Today in 2006: I don’t owe government of Ghana any money – Nana Konadu
Ghana’s former First Lady, Nana Konadu Agyemang Rawlings, in 2006, sued the Daily Guide newspaper for libel following a publication about her owing the state GH¢2.8 billion. According to Nana Konadu Agyemang Rawlings, she did not owe the state any money and prayed the court to restrain Daily Guide from further publishing similar or other […]
5 new products for national digital payments platform in 2020
This year will be a busy one with regards to the rollout of new digital payments products onto the national electronic payments architecture installed by the Ghana Interbank Payments and Settlements Systems (GhIPSS), as it plans to introduce five new digital products that will be interoperable by all 23 commercial banks as well as the […]
Ghana to launch Universal QR Code payments system in March 2020
Ghana is set to launch the Universal QR Code payments system in March 2020, Vice President Dr Mahamudu Bawumia has said. According to Dr Bawumia the move “will make it possible for all retailers to receive payments on their mobile phones without the need for the traditional Point of Sale device.” Speaking at the Town […]