Ecobank pledges to improve service delivery

Nike Popoola

Ecobank Nigeria has assured its customers of excellent service delivery in all its interactions through its customer experience transformation programme.

The Head, Customer Experience, Olubunmi Otuniga, said this in a statement on Tuesday titled “Ecobank reaffirms commitment to excellent service delivery.”

The statement said she gave the assurance to commemorate this year’s international customer service week themed, “Dream Team”, which highlighted the importance of teamwork in providing outstanding service to all customers at this challenging period.

She stated, “This is another moment to celebrate our customers.

“We will always celebrate you; you are the reason why we are in business.

“We seize the opportunity of this event to re-affirm our commitment to providing excellence in customer experience in all our interactions with you.

“The theme reflects the importance of teamwork in consistently providing outstanding service at all our touch points.” She observed that this year’s event was quite significant, as it coincided with the time the world was being ravaged by coronavirus pandemic.

According to her, prior to the period, the bank had invested significantly in technology.

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